Frequently Asked Questions

Who do you work with?

Children, adolescents and young adults aged 4 to 23, and their families. English speaking at home and/or in school.

Which languages do you work in?

English, Dutch, German, Spanish and Portuguese. The reports are written in English.

Where are you located?

Assessments take place at our main office, Koninginnegracht 101 in The Hague. Individual psychological support is also available in Utrecht and Amsterdam. 

→ Locations

Are your psychologists registered?

Yes — with the NIP, SKJ and EMDR Europe, and we work under the supervision of a BIG-licensed child healthcare psychologist.

→ The Team

How do I know if my child needs support?

You might notice your child struggling with adjusting to change, making friends, paying attention or sitting still, sleeping or eating, lower grades than expected, or getting into trouble at school or at home. If something has been worrying you for a while, or others around your child have noticed it too, it's worth talking to us. You don't need to be sure — that's what the first conversation is for.

How do I get started?

Email info@childassessmentgroup.com or text us on Whatsapp +31 6 45769262, Monday to Friday. We will arrange a first conversation to understand your concerns.

Do I need a referral from the GP?

No. Some insurers ask for one before reimbursing costs, but we do not require it.

→ Costs

How long is the waiting time?

We usually offer a first appointment within two to three weeks of your first contact. We give you our first available slot, so the exact timing depends on your availability and our schedule.

Does my child need a diagnosis to get support?

No. Your child does not need a formal diagnosis to benefit from therapy. Children may need support with feelings, behaviour, relationships, or difficult experiences without meeting the criteria for a specific disorder. We focus on understanding your child’s needs and helping them develop skills to feel better and manage challenges. If further assessment could help guide their care, we will discuss this with you.

What happens during an assessment?

First we get to know you and your child, then your child works with one of our psychologists, and finally we sit down together to go through the results and next steps.

→ The Assessment Process 

How long does it take?

The assessment takes 1.5 to 8 hours over the span of one or multiple days depending on the questions. The report follows 4 to 6 weeks later.

What can an assessment look at?

Cognitive abilities, attention and executive functioning, memory, academic skills, personality, trauma, and social and emotional well-being. 

→ Assessment Tools 

Will the school see the results?

Only if you want them to. With your permission, we can share the report or meet with teachers to put the recommendations into practice.

What support do you offer?

Individual therapy,  including Play Therapy, CBT, ACT, EMDR, Schema Therapy, parental counselling, executive function training, group therapy and school support.

→ Our Services

Do you run therapy groups?

Yes — we currently offer "ADHD & Big Emotions", "Social Skills", and "Self-Esteem for Teenagers".

→Groups page

Do you support parents?

Yes, through parental counselling.

→ Parental Counselling 

Do you work with schools?

Yes — school observations and meetings with teachers and learning support staff.

→ School Support 

Do you offer online sessions?

Yes. Therapy sessions can take place online or in person at our practices in The Hague, Amsterdam or Utrecht. Assessments take place in person at our office in The Hague.

How much does it cost?

Please contact us for current prices.

→ Contact 

Are your services covered by insurance?

Some international insurers and employers cover part or all of the costs. For children under 18 with Dutch insurance, care runs through your municipality — contact yours before starting the process.

→ Costs 

What if I need to cancel?

You can cancel or reschedule free of charge up to 24 hours before your appointment — just email or call us and we'll find a new time. For cancellations within 24 hours, a fee may apply. If something unexpected comes up, like illness or an emergency, please let us know — we'll always take that into account.

Is everything confidential?

Yes. We only share information — with a school, for example — with your permission, and saying no has no effect on your care.

→ Privacy & Complaints 

What if I'm not happy with our care?

Talk to your psychologist first. If that doesn't resolve it, you can complain in writing to our management within one month, and then to the NIP.

→ Privacy & Complaints